CLEAR ANSWERS, BEFORE YOU SEND
Questions, thoughtfully answered.
A clear plan starts with clear expectations. Find answers about your belongings, handovers and the steps before a collection is confirmed.
What can PORTADOR BLACK help me plan?+
Premium personal logistics for travel, selected packed belongings and meaningful occasions. Request assessment of baggage, clothing, books, soft furnishings, personal gifts or individual purchases. Special handling and dedicated custody need their own review; international movement is assessed separately.
Do I need to be travelling to use BLACK?+
No. A flight or hotel booking is not required to enquire about selected packed personal belongings, gifts or individual purchases. Give the actual items, route, readiness and authorised receiving plan.
Can reception hand over my belongings?+
Only with the owner’s authority, property approval, clear piece details and PORTADOR’s confirmed collection plan. A room reservation or AWB alone does not authorise release.
Can I send a gift or a personal purchase?+
Request individual review of exact contents, packing, value and route. Food, liquids, batteries, fragile items and valuables are not automatically accepted because they are gifts or retail purchases.
Does home collection include a full house move?+
No. The scope is selected packed personal items. A packing crew, furniture removal, dismantling, installation and storage are not automatically provided.
Can I arrange a pilgrimage-related handover?+
Ask about a permitted accommodation or offsite location, subject to actual access and authority. BLACK does not promise entry to a religious property, shrine, queue or official cloakroom.
Can I enquire from abroad without an Indian number?+
Yes. Use an international phone number with its country code and email. The initial enquiry needs no Indian OTP, app download or separate BLACK account.
Will you collect from the baggage belt?+
Standard arrival collection follows applicable formalities at an agreed permitted landside point. Airside access, customs clearance, a terminal counter and baggage-belt collection are not promised.
Can you help before I leave India?+
Request movement to a permitted departure-city receiving point or a separate international-forwarding assessment. Give the check-in deadline and actual pieces; BLACK does not check bags onto your passenger ticket.
Can I request hotel or home collection?+
Yes, where operationally available. Authorised contacts, property permission, packing readiness and the collection window must be agreed.
Are Pune, Kolkata and Ahmedabad included?+
You can request journeys involving these and other Indian cities. Actual postcodes, contents, timing and operational support determine confirmed availability. No city list guarantees every route.
Can you collect abroad or ship overseas?+
The planning form supports collection in India with an overseas destination requested for review. For collection outside India, email black@portadorblack.com with countries, postcodes, items and timing for manual assessment. No blanket overseas network, clearance or duty-paid promise is made.
Does every international ticket include 23 kg?+
No. Airline, fare, route, ticket arrangement and connecting-flight rules affect entitlement. Check your booking and current airline guidance. We assess actual pieces to be transported.
Do I need dimensions just to start?+
No. Start with pieces and approximate weight per piece. Packed measurements are verified during processing and the agreed actual/volumetric billing basis applies.
Can wedding attire or sports equipment be assessed?+
Yes. Give packed items, fragility, value, route and usable deadline. Packing, handling and carrier acceptance need review; category names are not blanket approvals.
Can jewellery or cash go in ordinary luggage?+
No. High-risk valuables must not be concealed in normal baggage. They need separate written acceptance assessment and may be declined or require a specialist service.
Does hand carry guarantee cabin carriage?+
No. The dedicated plan must satisfy airline, security and route requirements. The accepted proposal explains actual carriage and custody arrangements.
How much will it cost?+
There is no universal suitcase rate. Packed pieces, route, weight/volume, packing, access, deadline and handling determine the quote. Review included scope, tax and any applicable third-party charges.
Are bags automatically insured?+
No. Declared value and contractual liability are not insurance. Any separately arranged cover needs its accepted policy conditions before movement.
Can I pay with a foreign card?+
Ask which methods are available for the approved quote. Overseas-card acceptance is not assumed. Use only the official payment instructions associated with that quote.
Does an enquiry or AWB guarantee pickup?+
No. The enquiry reference acknowledges receipt. A completed shipment can receive an AWB while collection and acceptance still require review and confirmation.
Can I edit after submitting?+
Use the available secure edit path for eligible pending details or contact black@portadorblack.com with the existing reference. Changes can need a revised quote, route or appointment.
How do I track an accepted shipment?+
Track within BLACK using the issued AWB. AWB, tracking ID and public shipment ID refer to the same shipment. An enquiry reference is not an AWB.
Who contracts with and invoices me?+
PORTADOR Logistics Private Limited. BLACK is its premium service vertical, using the shared operational infrastructure rather than a separate company, customer database or payment business.
Where can I send a service or privacy question?+
Email black@portadorblack.com with your enquiry reference or AWB and a short explanation. Do not include passwords, OTPs, card details or unnecessary identity-document attachments.